Cancellation and Refund Conditions

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION & REFUND POLICY

GENERAL TERMS:

By placing an order electronically on this website, the Buyer acknowledges acceptance of the Preliminary Information Form and the Distance Sales Agreement provided therein.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and all other applicable legal regulations concerning the purchase and delivery of products.
Shipping charges are the responsibility of the Buyer, unless otherwise stated.
Each purchased product shall be delivered to the Buyer or a third party at the address specified by the Buyer, within the legally permitted maximum period of 30 days. If the product is not delivered within this timeframe, the Buyer reserves the right to terminate the contract.
The delivered product must be complete and conform to the specifications stated in the order, accompanied by all relevant documents such as the warranty certificate and user manual, if applicable.
If the product becomes unavailable for sale after the purchase is completed, the Seller must notify the Buyer within 3 days and issue a full refund within 14 days.

NON-PAYMENT OF PRODUCT FEE:

If the Buyer fails to make payment or cancels the transaction through their bank, the Seller is under no obligation to deliver the product.

UNAUTHORIZED USE OF CREDIT CARDS:

If it is determined that the credit card used for the purchase was unauthorized and the transaction amount is not transferred to the Seller, the Buyer is obliged to return the product to the Seller within 3 days at their own expense.

DELAYED DELIVERY DUE TO UNFORESEEN CIRCUMSTANCES:

If delivery is delayed due to force majeure or unforeseen events beyond the Seller’s control, the Buyer will be notified. The Buyer may choose to cancel the order, request a replacement, or agree to a delayed delivery. In case of cancellation:
- If paid in cash, the refund will be made within 14 days.
- If paid by credit card, the refund will be processed within 14 days to the bank. However, the time required for the bank to reflect the amount in the Buyer's account may vary (typically 2–3 weeks).

BUYER’S OBLIGATION TO INSPECT:

The Buyer must inspect the product upon receipt. If there is any visible damage (e.g., torn packaging, broken or dented items), the product should not be accepted from the shipping company. Accepted goods are deemed undamaged and intact. After delivery, the Buyer is responsible for preserving the product. The product must not be used if the right of withdrawal is to be exercised, and the original invoice must be returned.

RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract without providing a reason and without incurring any penalties within 14 (fourteen) days from the date the product is delivered to the Buyer or a third party at the address indicated.

WITHDRAWAL NOTICE CONTACT DETAILS:

Company Name: MEDCO TURİZM VE DANIŞMANLIK LTD. ŞTİ.
Address: Alkent 2000 Mah. Eryılmaz Cd No:23, Büyükçekmece, İstanbul
Email: info@medcohealthco.com
Phone: +90 554 155 7545

TIMEFRAME FOR EXERCISING WITHDRAWAL:

In service contracts, the 14-day withdrawal period begins on the contract signing date. Withdrawal cannot be exercised if the service has already begun with the consumer’s consent prior to the end of this period.
Costs related to the exercise of the right of withdrawal shall be borne by the Seller.
To exercise this right, the Buyer must notify the Seller in writing (via registered mail, email, or fax) within 14 days. The product must be unused and returned in accordance with the exclusions listed below.

PROCEDURE FOR EXERCISING WITHDRAWAL

The invoice must be returned along with the product. (If issued to a company, a return invoice must also be provided.)
Products must be returned undamaged, complete with original packaging and all accessories, including manuals and standard components.

RETURN TERMS

Upon receiving the withdrawal notice, the Seller is obligated to return the full payment and any related legal documents within 10 days, and to receive the product back within 20 days.
If the product is damaged or loses value due to the Buyer’s fault, the Buyer must compensate the Seller. Normal usage during the withdrawal period is not considered a fault.
If the withdrawal causes the purchase total to fall below the minimum required for a promotional discount, the discount amount will be deducted from the refund.

NON-RETURNABLE PRODUCTS

Products excluded from the right of withdrawal include:

Personal hygiene items (underwear, swimwear, cosmetics)
Perishable goods or items with short shelf life
Custom or personalized products
Unsealed products not suitable for resale for health reasons
Items mixed inseparably with other goods
Periodicals (magazines, newspapers, except via subscription)
Software, digital content, or data devices (e.g. CDs, DVDs, USBs) if unsealed
Services rendered or consumed before the withdrawal period expires with the consumer's consent

Products like cosmetics, personal care items, swimwear, books, software, and media (CD, DVD, etc.) can only be returned if unopened, unused, and in original packaging.

DEFAULT AND LEGAL CONSEQUENCES

In case of delayed payments via credit card, the Buyer agrees to pay any applicable interest as per the credit card agreement. The bank may pursue legal action to recover the amount, including attorney and litigation fees. The Buyer is liable for any financial damages suffered by the Seller due to the delay.

PAYMENT & DELIVERY TERMS

Payment can be made by bank transfer or EFT to the following account:
Bank Name: Garanti Bank
IBAN (TL): TR45 0006 2000 5230 0009 0926 95
Online credit card payments are accepted. The transaction amount will be charged to the credit card upon confirmation of the order. Installment options may be available, depending on the bank or card issuer.