Sales Policy

SALES POLICY

1. GENERAL CONDITIONS

1.1. This Sales Policy outlines the terms and conditions under which Medco Turizm ve Danışmanlık Ltd. Şti. (“Medco Healthco”) offers services and accepts payments through its website or other sales channels.

1.2. By placing an order through our website or by confirming a treatment package via written communication (e.g., email, WhatsApp), the Buyer accepts all terms and conditions specified in this Sales Policy.

2. ORDER CONFIRMATION

2.1. Orders are considered confirmed only after the required payment is received and acknowledged by Medco Healthco.

2.2. Upon confirmation, the Buyer will receive a summary of services, applicable inclusions, and travel or treatment details.

3. PAYMENT METHODS

3.1. Payments may be made using one of the following methods:

Bank Transfer or EFT
Bank Name: Garanti Bank
Account IBAN (TL): TR45 0006 2000 5230 0009 0926 95
Online Credit Card Payment
Payments made via our website or secure payment link. Single-payment and installment options are available, subject to your card provider’s terms.

3.2. All payments are processed in Turkish Lira (TRY) unless otherwise specified. Exchange rate fluctuations may apply for foreign currency transactions.

3.3. In case of payment via bank transfer, the Buyer must ensure the correct reference or order number is included in the transaction description.

3.4. Credit card transactions are processed securely. Your card will be charged upon order confirmation.

4. SERVICE DELIVERY

4.1. Medco Healthco commits to delivering the services exactly as outlined in the confirmed treatment package and accompanying documents.

4.2. Any modifications requested by the Buyer after confirmation may incur additional charges and are subject to availability.

5. INVOICING

5.1. All purchases are invoiced upon request. Corporate invoices must be issued in the name of the company and will require additional documentation for VAT compliance.

5.2. For corporate returns, a return invoice must be submitted in order for the refund process to be completed.

6. CANCELLATIONS AND REFUNDS

6.1. Cancellations made within the terms of the Right of Withdrawal outlined in our Consumer Rights Policy will be processed accordingly.

6.2. For treatment-related services, cancellation requests must be submitted in writing via email at least 7 days prior to the scheduled appointment date.

6.3. If the Buyer cancels less than 7 days in advance or does not attend the appointment without prior notice, any prepayment or deposit may be non-refundable, depending on the nature of the reserved services (hospital room, surgical slot, hotel booking, etc.).

7. FORCE MAJEURE

7.1. Medco Healthco shall not be held liable for any delays, rescheduling, or inability to deliver services due to force majeure events such as natural disasters, political unrest, pandemics, flight cancellations, or similar extraordinary circumstances.

8. CUSTOMER SUPPORT

8.1. For questions or concerns related to your order, you may contact our support team via:

Email: info@medcohealthco.com
Phone/WhatsApp: +90 554 155 7545